Contact information

Last updated: 03/03/2026
We’re here to help with any questions about your order, our products, or your shopping experience. Our team responds as quickly as possible.

📧 Email Support
For all inquiries, please contact:
lafamiliagutierrez.shop@gmail.com
You can reach us for:
•     Order questions
•     Tracking updates
•     Product issues
•     Refund or replacement requests
•     General store support
We typically respond within 24–48 business hours.

📦 Order Support Requirements
If you’re contacting us about an order, please include:
•     Your full name
•     Order number
•     Email used at checkout
•     Photos (if reporting a damaged or incorrect item)
Providing this information helps us resolve your issue faster and more accurately.

🕒 Support Hours
Monday–Friday: 9:00 AM – 6:00 PM (PST)
Saturday–Sunday: Closed
Emails received on weekends or holidays will be answered the next business day.

🌎 Where We Operate
We are an online‑based business serving customers the USA. Orders are fulfilled and shipped from our trusted production partners.